Terms of sale

Who you are dealing with

Shaka Merch is a trading name of THESOCKSDUDES LTD, a company registered in England and Wales.

• Company number 15268433
• Registered office 4 Elswick Road, London, SE13 7SR, United Kingdom
• Email hello@shakamerch.com

These terms

These terms apply to every order placed through shakamerch.com, whether it is one personalised pair or two thousand branded ones. Placing an order means you accept them. If something here does not work for you, email us before you order rather than after.

We may change these terms. The version that applies to your order is the version published when you placed it.

Placing an order

One to four pairs. You design in the studio, add to basket and pay at checkout. Your order is an offer to buy; a contract is formed when we email to confirm the order has been accepted and sent for print. If we cannot accept it we will tell you and refund you in full.

Ten pairs or more. You send the order or enquiry from the branded socks page. Nothing is charged at that point. We check the artwork, confirm the price and email you a proof and an invoice. The contract is formed when you approve the proof and pay the invoice. Until you do, you can walk away and owe nothing.

• Bulk orders are placed in multiples of five pairs, with a minimum of ten.
• We may decline an order for any lawful reason — artwork we cannot print, an address we cannot ship to, or capacity.

Price and payment

Prices for one to four pairs are shown on the product page and include VAT. Bulk prices are shown and quoted excluding VAT, which is added to the invoice at the prevailing rate.

The price that applies is the one shown when you place the order. Bulk quotes are valid for 30 days unless the quote says otherwise.

Payment for small orders is taken at checkout by Shopify. Payment for bulk orders is by invoice, after you have approved the proof.

Your artwork

You keep every right you have in anything you upload. We use it only to make and check your order, and we will not use it to promote ourselves without asking you first.

By uploading, you confirm that you own the artwork or have permission to use it, and that printing it will not infringe anyone else’s rights. That includes photographs of other people: if the face is not yours, you need their agreement — or, for a child, the agreement of whoever is responsible for them.

You agree to cover us for any claim brought against us because artwork you supplied infringed somebody’s rights. We are not able to check ownership and we do not try to.

What we will not print

We will refuse and refund, at any point before printing, artwork that is unlawful, that infringes a trade mark or copyright, that sexualises anyone, that depicts a child in any sexual or exploitative way, that harasses or targets a private individual, or that promotes hatred or violence against people because of who they are. This is not a matter of taste and we do not negotiate it.

Proofs and personalisation

Every design is made to your order and printed for you. The 3D preview in the studio is generated from the actual print file, so what you see is what goes to the printer.

For bulk orders we send a digital proof and print nothing until you approve it in writing. Once you approve, the design is locked — changes after that are a new order.

Delivery

Delivery times, costs and what happens if something is late are set out on our delivery page, which forms part of these terms.

Risk in the goods passes to you when they are delivered to the address you gave us. Please check that address before you order; we cannot recall a parcel once it has shipped.

Cancelling, returns and refunds

Because everything we make carries your design, personalised goods are exempt from the usual 14-day cancellation right under regulation 28 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. That exemption applies once we have begun making your order.

It does not touch your rights if something is wrong. The full position — including what to do about a fault — is on our returns page, which forms part of these terms.

If something is wrong

Under the Consumer Rights Act 2015 the socks must be of satisfactory quality, fit for purpose and as described. If they are not, you have a short-term right to reject them within 30 days of delivery, and rights to repair, replacement or a refund after that.

In practice: tell us, send a photo, and we reprint free or refund you. We would rather fix it than argue about it.

Our liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit — including your statutory rights as a consumer.

Subject to that, our total liability for any order is limited to the amount you paid for it. We are not liable for loss of profit, loss of business or loss of an opportunity — for example, socks arriving after an event. If your order is for a fixed date, tell us before you order and we will tell you honestly whether we can make it.

Events outside our control

If something genuinely beyond our control delays your order — a courier failure, a supplier shutdown, extreme weather — we will tell you as soon as we know and give you the choice of waiting or a full refund.

Complaints and law

Email hello@shakamerch.com and a person will reply. If we cannot resolve it between us, these terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may also bring proceedings in your own courts.